At ThinkMarkets, we take the security of your account, funds, and personal details very seriously. With fraudsters 

constantly developing new scams, it’s vital to be vigilant both online and offline. 

Scammers often try to gain access to your personal information by preying on your emotions or using urgent, time

-sensitive tactics to rush you into revealing details. These scams might promise a prize, a refund, or other financial 

gains. They may also pressure you to update your financial details, change your password, or download software, 

often creating a sense of urgency to get you to act quickly. 

They may also lead you to believe false information, such as your account is being closed or your financial institution

/broker has gone into default, all to steer you down a path of divulging personal information.  

Please remember to be vigilant when receiving any communication regarding personal and financial details via email 

or phone. Contact our client support team to verify any information you find suspicious and follow the tips below.  

Tips for staying safe online:  

• Update your password at least every 3 months  

  
  

• Never share your login credentials  

  
  

• Always logout of your account at the end of a session  

  
  

• Enable two-factor authentication where possible  

  
  

• Never allow a third party to access your device  

  
  

• Stay alert, question any communications you receive  

• Do not engage with fraudsters  

ThinkMarkets will never:  

• Ask a third party to contact you  

  
  

• Send you a link to a phishing website  

  
  

• Require you to transfer or buy cryptocurrency  

  
  

• Require you to perform any sort of activity such as trading, payments, transfers 

  
  

• Contact you from an email address that is not @thinkmarkets.com  

  
  

• Ask for your passwords or two-factor authentication code  

  
  

• Request you to download remote access software  

If you receive suspicious communication - email, phone call, WhatsApp, or SMS from someone claiming to be from, 

or affiliated with ThinkMarkets, please do not disclose any information, or click on any links. If you are unsure of any 

communication from ThinkMarkets, please contact our client support team.  

Update your passwords directly through ThinkPortal, and report any suspicious activity as soon as possible to 

support@thinkmarkets.com.