If your bank account is closed and can no longer receive funds, please email us a document issued by your bank confirming this to ausupport@xm.com. Please ensure the document includes the bank account number and the date.

Once we receive your email, we will exclude this bank account from future withdrawals.

If you’ve already requested a withdrawal to the closed bank account, and the payment has been processed, please send us the aforementioned email and we will help you locate the payment.